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Panda Express

Panda Express
Industry Foodservice
Founded 1983
Founder Andrew Cherng
Peggy Cherng
Ming Tsai Cherng
Headquarters 1683 Walnut Grove Ave., Rosemead, California 91770 U.S. (626-799-9898)[1]
Number of locations
1,746 (June 2015)
Area served
United States, Puerto Rico, Guam, Mexico,[2] Canada
Products American Chinese cuisine
Revenue $2 billion (March 2014) [3]
Number of employees
24,995 (2014) [4]
Parent Panda Restaurant Group Inc.
A stand-alone Panda Express restaurant in Oakland, California with drive-through window
A mall food court Panda Express at Ala Moana Center in Hawaii

Panda Express is a fast casual restaurant chain which serves American Chinese cuisine. It operates mainly in the United States, where it was founded, and is the largest chain of its kind in that country. Panda Express restaurants were traditionally located in shopping mall food courts, but the chain now operates units in many other environments and formats, including stand-alone restaurants, as well as universities, casinos, airports, military bases, and other venues.

Panda Express has over 1,500 restaurants, located in 50 U.S. states, the District of Columbia, Puerto Rico, Guam, Canada, Mexico, Korea, and the United Arab Emirates. The company does not offer franchises. All units are company-owned and operated.

The chain offers a variety of Chinese-cuisine-inspired dishes (e.g., Orange Chicken; Firecracker Chicken Breast; Beijing Beef; Grilled Teriyaki Chicken; Kung Pao Chicken). "Combo meals" are served with customer's choice of either fried rice, steamed rice, chow mein, or mixed vegetables. No MSG is added to any of the items at Panda Express after it has been delivered to the restaurant, nor does Panda Express purchase from any suppliers who add MSG prior to delivery.[5]

Panda Express is headquartered in Rosemead, California.[6] The Panda Express brand is a casual, high-quality, fast-food variation of corporate sibling and predecessor Panda Inn (a chain of upscale, table service restaurants).


  • History 1
  • International 2
  • Overview 3
  • See also 4
  • References 5
  • Further reading 6
  • External links 7


A typical Panda Express in Fort Worth, Texas. (2014)

The Panda Restaurant Group, parent company of Panda Inn, Panda Express, and Hibachi-San, was founded by Andrew and Peggy Cherng and Andrew's father, Master Chef Ming Tsai Cherng.[7] Andrew Cherng and his father are from the Yangzhou region of China's Jiangsu province, while Peggy was born in Burma and raised in Hong Kong.[8] Both Andrew and Peggy Cherng are alumni of Baker University in Baldwin City, Kansas (where they first met).[9][10] Peggy Cherng received her B.S. degree in applied mathematics from Oregon State University in 1971, and her M.S. in Computer Science and Ph.D. degree in electrical engineering from the University of Missouri-Columbia.[11] Andrew Cherng also received his M.S. in Mathematics from the University of Missouri.[12]

In 1973, when Andrew's parents moved to the United States, Andrew went into business with his father and opened their first Panda Inn restaurant in Pasadena, California.[8][9] In 1982, Peggy joined Andrew in the restaurant business.[8] While operating Panda Inn, Andrew became acquainted with then-UCLA head football coach Terry Donahue, as well as Terry's brother Dan, who happened to be in the real estate business.[8] It was because of this connection that in 1983, Donahue Schriber Real Estate, the manager of the Glendale Galleria, invited the Cherngs to develop a fast-food version of Panda Inn for the Galleria's food court, and Panda Express was launched that October.[13] The chain has steadily expanded across the United States since then.

At first, Panda Express restaurants were found solely in food courts in major shopping malls.[8] During the late 1980s and early 1990s, the Cherngs began experimenting with supermarket-based branches, through a deal with Vons, and then stand-alone restaurant locations.[8] Because Peggy had worked for several years as an software designer and engineer for defense contractors like McDonnell Douglas, Panda Express computerized its operations early on.[8][9] Peggy also brought a systems analysis perspective to the business and worked through the logistics and standardization issues necessary to scale up the concept.[8][9]

In 1997, the company opened its first stand-alone, drive-through restaurant, in Hesperia, California.[14]

In 2008, the Cherngs were the recipients of the City of Angels Award, given by the LAX Coastal Area Chamber of Commerce,[15] for their contributions to the greater Los Angeles area.[16]

On November 23, 2009, it was announced that Panda Express had selected Trusonic to provide Asian themed background music to its store locations.[17]

On the ABC News TV program Nightline, April 18, 2011, there was a feature segment on Panda Express and its success. The segment described how Andrew Cherng encourages his workers and management to go through self-help programs emphasizing Landmark Education.[18]

In June 2013, it was announced that the restaurant chain will pay $150,000 to settle an Equal Employment Opportunity Commission action on behalf of at least three female teenagers who were allegedly sexually harassed between 2007 and 2009 by one male kitchen supervisor in Kauai, Hawaii.[19]

As of 2014, the Panda Restaurant Group had annual sales of over $2 billion and close to 25,000 employees.[20]


Panda Express also operates in Mexico and Canada.[21] In October 2013, the first Panda Express located in Canada opened its doors on Hunt Club Road in Nepean, Ontario. Panda Express was formerly located in Japan. It also opened in Korea.[22]

On May 26, 2014, it was reported by Arabian Business news that Panda Express would be opening a restaurant in the United Arab Emirates.[23] The restaurant was the first Panda Express in the Middle East.


With approximately 1,700+[24] locations, it is the largest Chinese fast food restaurant chain in the United States.

The company's highest revenue location, bringing in over US$4 million annually, is located at the Ala Moana Center food court in Honolulu, Hawaii.[25]

See also


  1. ^ About (Panda History 'Fact Sheet')
  2. ^ Panda Express (Mexico) site
  3. ^ Careers: Sales
  4. ^ Careers: Employees
  5. ^ [2]. Panda Express does not add MSG to any of our entrees or sides and we do not purchase products from suppliers who add MSG. However, glutamate is found naturally in some ingredients.
  6. ^ "Contact Us." Panda Express. Retrieved on February 26, 2010.
  7. ^ Panda Restaurant Group History
  8. ^ a b c d e f g h Eng, Dinah (5 February 2013). "How Panda Express brings Chinese food to the mall" (Fortune). Time Inc. Retrieved 28 June 2015. 
  9. ^ a b c d Greenfeld, Karl Taro (18 November 2010). "General Tso, Meet Steven Covey". Bloomberg BusinessWeek (Bloomberg, L.P.). Retrieved 28 June 2015. 
  10. ^ "Cherngs honored for contributions in L.A. area", Baker Pride alumni magazine, Baker University, Baldwin City, Kansas, Spring 2008 issue.
  11. ^ "OSU ALUMNI FELLOWS 2000: OSU honors veterinarian, animal nutrition researcher and president of Panda Management, Oregon Stater Association News, Oregon State University, 2000
  12. ^ "Profile: Andrew Cherng", Fremont College, Board of Advisors.
  13. ^ James Flanigan, "Cooking Up a Powerhouse of Chinese Fast Food," Los Angeles Times, October 8, 2001, C1.
  14. ^ Bruce Haring, "Panda gains higher visibility for chain amid shift from malls, food courts," Nation's Restaurant News, August 9, 2004, 6.
  15. ^ LAX Coastal Area Chamber of Commerce website
  16. ^ "Andrew and Peggy Cherng of Panda Restaurant Group Receive City of Angels Award Honoring Contributions to the Los Angeles Area", Business Wire, February 8, 2008.
  17. ^ "Panda Express Selects Trusonic(R) to Provide In-Store Background Music", PR Newswire Association, November 23, 2009
  18. ^ Berman, John; Rosenberg, Sarah, "Panda Express: Self-Help Courses and Zumba Are Recipe for Success? CEO Says Motivational Forums, Not Orange Chicken, Make His Business Successful", ABC News Nightline, April 18, 2011
  19. ^ U.S. Equal Employment Opportunity Commission (June 3, 2013). "Panda Express Agrees to Early Settlement with Equal Employment Opportunity Commission (EEOC) to Resolve Sexual Harassment Suit". The National Law Review. Retrieved June 20, 2013. 
  20. ^ Panda Restaurant Group information page
  21. ^ The Panda Story: 2011, Accessed: August 4, 2012
  22. ^ "Building Panda". Archived in 2000.
  23. ^ "Gourmet Gulf set to launch Panda Express in UAE".  By Andy Sambidge on Monday, 26 May 2014 3:50 PM.
  24. ^ Bartiromo, Maria (November 2007). "Positive Thinkers". 
  25. ^ Shimabukuro, Betty (January 17, 2007). "Orange Chicken on the house".  

Further reading

  • Flanigan, James, "Fast Food Powerhouse", Asian Week, Nov 30 – December 6, 2001 issue. Associated Press story.
  • Foodservice Equipment & Supplies (FE&S) magazine, Panda Express Profile
  • Andrew Cherng Profile - Asia Society, Southern California.
  • Andrew Cherng interview, The Tavis Smiley Show, original airdate November 14, 2006.
  • Jennings, Lisa, "Having words with Peggy Tsiang Cherng: chief executive and co-chair, Panda Restaurant Group", Nation's Restaurant News, August 1, 2005.
  • "Panda Express is Alumni Brainchild", @Mizzou, University of Missouri, Alumni Association magazine, January 2004.
  • Panda Restaurant Group Corporate Data - from Panda Restaurant Group website
  • Hirsch, Jerry, "Chinese fast-food chain Panda Express thrives on a diet of orange chicken Now celebrating its 25th year", Los Angeles Times, August 13, 2008
  • Bernstein, Charles, 'Manchu Leads the Working Race,' Restaurants & Institutions, August 1, 1994, p. 30.
  • Cebrzynski, Gregg, 'Panda Express Breaks TV Ad Campaign as Test to Raise Brand Awareness,' Nation's Restaurant News, August 9, 1999, p. 11.
  • Farkas, David, 'Fast and Friendly,' Chain Leader, March 2000, p. 72.
  • Glover, Kara, 'Success on Oriental (Food) Express,' Los Angeles Business Journal, September 25, 1995, p. 21.
  • Krantz, Matt, "Panda Express Spreads Chinese Food Across USA", USA Today, September 11, 2006
  • Marchetti, Michele, and Alisson, Lucas, 'Creating Panda-monium,' Sales & Marketing Management, January 1996, p. 14.
  • Martin, Richard, 'Panda Express: Bullish about the Bear,' Nation's Restaurant News, May 16, 1994, p. 86.
  • ------, 'Top Chi-Chi's, El Torito Execs Tackle Panda Push,' Nation's Restaurant News, August 7, 1995, p. 18
  • Walkup, Carolyn, 'Panda Express Promo Targets Takeout Business,' Nation's Restaurant News, February 28, 1994, p. 7.
  • "Panda Restaurant Group Founders Pledge $2.5 Million to Collins College", Polycentric, Cal Poly Pomona, February 28, 2011
  • Gordinier, Jeff, "Panda Express Takes a Second Run at New York", The New York Times, September 22, 2015

External links

  • Panda Express
  • Panda Restaurant Group
  • Hoover's Financial Data on the Panda Restaurant Group
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