United Air lines

This article is about the airline based in the United States. For other uses, see United Airlines (disambiguation) and United Airways (disambiguation).
United Airlines, Inc.
Founded 1926 (1926) (as Varney Air Lines)
Commenced operations 1934 (as United Air Lines)
Frequent-flyer program MileagePlus
Airport lounge United Club
Alliance Star Alliance
Fleet size 699 (mainline only)
Destinations 373 (mainline and regional)
Company slogan "Fly the Friendly Skies"
Parent company UAL Corporation (Formerly) United Continental Holdings, Inc.
Headquarters Chicago, Illinois, USA
Key people Glenn Tilton (Chairman And Former CEO)
Revenue Increase US$ 37.152 billion (FY 2012)[3]
Operating income Decrease US$ 39 million (FY 2012)[3]
Net income Decrease US$ -723 million (FY 2012)[3]
Total assets Decrease US$ 37.628 billion (FY 2012)[3]
Total equity Decrease US$ 481 million (FY 2012)[3]

United Airlines, Inc. (commonly referred to as "United") is an American major airline headquartered in Chicago, Illinois. [4][5] United is a wholly owned subsidiary of United Continental Holdings following a $3 billion merger in 2010.[6] The airline was previously owned, at one point in its history, by The Boeing Company, one of the world's largest aircraft manufacturers. Since its acquisition of Continental Airlines, the company boasts more revenue passenger miles than any airline in the world.[7]

United operates out of 10

United's main competitors in its domestic market are major airlines Delta and American. In February 2013, Star Alliance partner US Airways announced it will enter negotiations to acquire competitor American Airlines. As part of the merger, US Airways will exit Star Alliance and the merged company will retain American Airline's Oneworld Alliance membership.


Main article: History of United Airlines

United Airlines originated from the Varney Air Lines air mail service of Walter Varney, who also founded Varney Speed Lines which later became Continental Airlines. Founded in Boise, Idaho in 1926, the carrier flew the first Contract Air Mail flight in the U.S. on April 6, 1926, marking the first scheduled airline service in the country's history.[2][11][12] In 1927, airplane pioneer William Boeing founded his own airline, Boeing Air Transport to operate the San Francisco to Chicago air mail route,[13][14] and began buying other airmail carriers including Varney Airlines.[15] In 1929, Boeing merged his company with Pratt & Whitney to form the United Aircraft and Transport Corporation (UATC).[16]

In 1933, United began operating the Boeing 247,[17] the first all-metal airliner. It was able to fly a transcontinental flight in 20 hours, making it significantly faster than its predecessors.[18] After passage of the Air Mail Act in 1934, UATC separated into United Aircraft (the future United Technologies), the Boeing Airplane Company and United Air Lines.[19]

After the war, United gained from a boom in customer demand for air travel, with its revenue passenger-miles jumping five-fold in the 1950s, and continued growth occurring through the next two decades.[20]

In 1954 United Airlines became the first airline to purchase modern flight simulators which had visual, sound and motion cues for training pilots. Purchased for US$3 million (1954) from Curtiss-Wright, these were the first of today's modern flight simulators for training of commercial passenger aircraft pilots.[21]

United merged with Capital Airlines in 1961 and regained its position as the United States' largest airline. In 1968, the company reorganized, creating UAL Corporation, with United Airlines as a wholly owned subsidiary. In 1970, the UAL Corporation acquired Western International Hotels, and its name was later changed to Westin Hotel Company. The 1970s also saw economic turmoil, resulting in "stagflation" and labor unrest. The 1978 Airline Deregulation Act, resulting in industry shakeups, further added to the carrier's difficulties in a loss-making period.[15]

In 1982, United became the first carrier to operate the Boeing 767, taking its first delivery of 767-200s on August 19.[22] In May 1985, the airline underwent a 29-day pilot strike over management's proposed "B-scale" pilot pay rates.[23] Then-company CEO Richard Ferris changed United's parent company's name from UAL Corporation to Allegis in February 1987, but following his termination, the company reverted to the name UAL Corp. in May 1988, and divested non-airline properties.[24][25]

In 1985, United expanded dramatically by purchasing Pan Am's entire Pacific Division, giving it a hub at Tokyo's Narita International Airport, and in 1991 purchased routes to London Heathrow Airport from ailing Pan Am, making it one of two US carriers permitted exclusive access to Heathrow under Bermuda II until "open skies" took effect in 2008 (American Airlines being the other, after purchasing TWA's Heathrow landing slots). The aftermath of the Gulf War and increased competition from low-cost carriers led to losses in 1991 and 1992.[15][26] In 1994, United's pilots, machinists, bag handlers and non-contract employees agreed to an Employee Stock Ownership Plan (ESOP), acquiring 55% of company stock in exchange for 15–25% salary concessions, making the carrier the largest employee-owned corporation in the world.[27] The carrier also launched a low-cost subsidiary in 1994, Shuttle by United a high frequency, west coast-based operation, in an attempt to compete with low-cost carriers; the subsidiary remained in operation until 2001.[15]

In 1995, United became the first airline to introduce the Boeing 777 in commercial service.[28] In 1997, United co-founded the Star Alliance airline partnership. In May 2000, United announced a planned US$11.6 billion acquisition of US Airways, but withdrew the offer in July 2001 before the United States Department of Justice barred the merger on antitrust grounds.[15][29] May 2000 also saw a bitter contract dispute between United and its pilots' union over pay cuts and concessions to fund the ESOP and overtime work, causing summer flight cancellations until a salary increase was agreed upon.[30]

During the September 11, 2001 terrorist attacks, two of the four airplanes hijacked and crashed by al-Qaeda members were United Airlines aircraft. An airline industry downturn resulted, and coupled with economic difficulties, skyrocketing oil prices, and higher labor costs, the company lost US$2.14 billion in 2001. In the same year United applied for a US$1.5 billion loan guarantee from the federal Air Transportation Stabilization Board established in the wake of the September 11 attacks.[31] After attempts to secure additional capital failed, UAL Corporation filed for Chapter 11 bankruptcy protection in December 2002 and the ESOP was terminated.[32]

United's bankruptcy operations resulted in furloughing thousands of workers, closing all U.S. city ticket offices, cancelling several existing and planned routes, downsizing its Miami operations, closing maintenance bases, and fleet reductions. The carrier also negotiated cost cuts with employees, suppliers, and contractors, and terminated feeder contracts with United Express carriers Atlantic Coast Airlines and Air Wisconsin. The carrier launched a new, all coach, low-cost carrier named Ted in 2003, and a luxury "p.s." (for "premium service") coast-to-coast service on re-configured 757s in 2004. In 2005, United cancelled its pension plan in the largest such default in U.S. corporate history.[32]

In 2005, United announced it had raised US$3 billion in financing to exit bankruptcy and filed its Plan of Reorganization, as announced, on September 7, 2005. In late 2006, Continental Airlines participated in preliminary merger discussions with United.[32][33][34] On June 4, 2008, United announced it would close its Ted unit and reconfigure the subsidiary's aircraft for a return to mainline configuration.[35][36]

On April 16, 2010, United resumed merger talks with Continental Airlines. (The two airlines had previously discussed merging in 2008.)[37] The board of directors of both Continental and UAL Corporation's United Airlines reached an agreement to combine operations on May 2, 2010. The combined carrier would retain the United Airlines name, but use Continental's logo and livery, and Continental's CEO Jeff Smisek would head the new company. The merger was contingent upon shareholder and regulatory approval.[38]

The Continental–United merger was approved by the European Commission in July 2010 and by the US Justice Department on August 27, 2010.[39][40] On September 17, 2010, United's shareholders approved the merger deal with Continental Airlines.[41] Both carriers planned to begin merging operations in 2011 to form the world's biggest carrier.[42] On October 1, 2010, UAL Corporation completed its acquisition of Continental Airlines and changed its name to United Continental Holdings, Inc. The airline received a single operating certificate from the FAA on November 30, 2011.[43] On March 3, 2012, Continental and United merged their passenger service systems, frequent-flier programs, and websites which officially eliminated the Continental name and brand as far as the public was concerned.[44]


United Airlines is a combination of a number of air carriers that merged with each other starting in the 1930s with the most recent merger concerning Continental Airlines (which had previously merged with or acquired several airlines during its history) thus reflecting changes in focus of both United and the U.S. air transport market.[45][46][47]

Predecessor air carriers that form the present United Airlines include:

  • Boeing Air Transport (formed in 1927, merged into United Airlines in 1931)
  • Capital Airlines (formed in 1936, merged into United Airlines in 1961)
  • Continental Airlines (formed in 1934, merged into United Airlines in 2012)
    • Air Micronesia (formed in 1968 as a division of Continental Airlines, later became Continental Micronesia and merged into United Airlines in 2012)
    • New York Air (formed in 1980, merged into Continental Airlines in 1987)
    • Pioneer Airlines (formed in 1939, merged into Continental Airlines in 1955)
    • People Express Airlines (PEOPLExpress) (formed in 1981, merged into Continental Airlines in 1987)
      • Frontier Airlines (formed in 1950, merged into People Express Airlines in 1986)
        • Arizona Airways (formed in 1942, merged into Frontier Airlines in 1950)
        • Central Airlines (formed in 1949, merged into Frontier Airlines in 1967)
        • Challenger Airlines (formed in 1941, merged into Frontier Airlines in 1950)
        • Monarch Airlines (formed in 1946, merged into Frontier Airlines in 1950)
    • Texas International Airlines (formed in 1944 as Trans-Texas Airways (TTa), Texas International was merged into Continental Airlines in 1982)
  • National Air Transport (formed in 1925, merged into United Airlines in 1931)
  • Pacific Air Transport (formed in 1926, merged into United Airlines in 1931)
  • Pan American World Airways (Pan Am) (Formed in 1927, Pacific Division acquired by and merged into United in 1985, London Heathrow international traffic rights acquired by and merged into United in 1990. Pan Am was later forced to declare bankruptcy in 1991)
  • Varney Air Lines (formed in 1926, merged into United Airlines in 1931)

Many of these acquisitions and mergers were completed by Continental Airlines when this carrier was under the ownership and control of Texas Air Corporation from 1982 to 1987. During that time period, New York Air and Texas International Airlines (which were already owned by Texas Air Corporation before this company acquired Continental) were merged into Continental.[48] Texas Air Corporation subsequently acquired PEOPLExpress Airlines (which had previously acquired Frontier Airlines) and then folded these air carriers into Continental as well.[49] As for United, before merging with Continental it had acquired Capital Airlines in the 1960s and had also purchased Pan Am's Pacific Division as well as Pan Am's transatlantic route rights into London Heathrow Airport during the 1980s.[47]

Corporate identity

Brand image

The pre-merger United logo, a stylized "U" that is universally referred to as the "tulip", was first developed in the early seventies after the airline commissioned designer Saul Bass to develop a new brand image.[50] It replaced the original United red, white and blue shield logo, adopted in 1936, but disused by the late 1960s. The "tulip" logo of colored stripes representing overlapping letter "U"s was used with only slight modification. This livery would be updated in 1988, to feature bigger "UNITED" titles on the fuselage that was facilitated by moving the stripes down. This livery was in use until the beginning of 1993 and the last planes to feature this paint scheme were repainted by 1999.

Other "tulip" liveries included 1993's CKS Group-designed "Battleship" livery, using a grey and dark blue fuselage, with blue stripes on the tail and a smaller "tulip". This livery debuted on January 11, 1993, and the last mainline plane to wear this livery, N229UA, was repainted on February 20, 2012. The 2004 Pentagram-developed "Blue Tulip" or "Rising Blue" featured a white and lighter blue fuselage, along with a cropped version of the tulip on the tail. This livery was used until the merger with Continental.

United Airlines has promoted its post-merger logo as reflecting its efforts to attract corporate clients and the airline's worldwide network, but many marketing experts and graphic designers have criticized the logo change, stating that the previous "tulip" logo has stronger brand recognition and is a stronger mark than the Continental globe, while faulting CEO Jeff Smisek and former United CEO Glenn Tilton for devising the "new" brand and livery between the two of them with no outside input.[50][51][52]

Logos used by United Airlines since 1974:

Marketing themes

United resurrected its popular "Fly the Friendly Skies" slogan in September 2013.[53] Until September, 2013, the slogan, adopted after the merger of United and Continental in October 2010, was "Let's fly together". This replaced the slogan "It's time to fly" created in 2004. United's earliest slogan, "The Main Line Airway," emphasized its signature New York-Chicago-San Francisco route, and was replaced in 1965 with "Fly the Friendly Skies". The "friendly skies" tagline was in use until 1996 in its first iteration.

On September 20, 2013 United announced a return of the "Fly the Friendly Skies" slogan in an ad campaign to start the following day. The resurrected slogan will be accompanied by the "Rhapsody in Blue" theme song and a voice over provided by Matt Damon.[54]

United's theme song is George Gershwin's 1924 "Rhapsody in Blue", which it licensed from Gershwin's estate for US$500,000 ($2,072,222 in 2014) in 1976.[55] "Rhapsody" would have entered the public domain in 2000, but the Sonny Bono Copyright Term Extension Act of 1998 extended its copyright another 20 years. United announced that they will continue to use "Rhapsody in Blue" as its theme song following the merger with Continental.[56]


United is a sponsor of all five of Chicago's major professional sports teams—the Bears, Blackhawks, Bulls, Cubs and White Sox—as well as the U.S. Olympic Team. The Blackhawks and Bulls play their games in the United Center, which the airline holds the naming rights to until 2014. In addition, the luxury seating area directly behind home plate at the White Sox U.S. Cellular Field are the "United Scout Seats."

United has been the Official Airline of the Denver Broncos since 1996.

Through its merger with Continental, United also became the official airline of the New York Giants football team.[57]

Corporate affairs


In 2007, United Airlines moved its headquarters and its 350 top executives from its headquarters at 1200 East Algonquin Road in suburban Elk Grove Township to 77 West Wacker Drive after considering alternate locations in Denver, Colorado and San Francisco, California.[59][60] The Elk Grove Village campus was renamed an Operations Center and United Airlines consolidated several of its offices in the suburbs of Chicago into the Elk Grove Village campus.[61]

After the City of Chicago submitted a US$35 million (2010) incentive, including US$10 million (2010) in grants for United to move its remaining employees to Chicago, United proceeded to schedule a move of about 2,500 employees out of the former Elk Grove Township headquarters and into Willis Tower (formerly known as the Sears Tower) in downtown Chicago. Monica Davey of The New York Times said that the move may have contributed to United's decision to base the newly merged United Continental Holdings out of Chicago instead of Houston.[62] On May 31, 2012, United opened its new operations center at Willis Tower in downtown Chicago.[63] The company occupies 16 floors of the Willis Tower.[58] The company's mailing address is at O'Hare; P.O. Box 66100 Chicago, IL 60666.[64]

Other facilities

UAL, United Airline's parent company prior to its merger with Continental Airlines, previously held majority ownership stakes in several major travel and leisure companies. UAL's former subsidiaries include international hotel chains Westin Hotels and Resorts and Hilton Hotels Corporation as well as global car rental company Hertz. UAL sold or spun off most of its assets not related to its core airline operations during the 1980s and 90's.

United formerly owned the Waikiki Seaside Hotel, a hotel in Honolulu, Hawaii which was used by its flight crews and was sold in February 2012.[65]

Environmental strategy

On August 23, 2011, United announced that it is converting to paperless flight decks and deploying 11,000 iPads to all United pilots. Each iPad, which weighs less than 1.5 pounds, will replace approximately 38 pounds of paper operating manuals, navigation charts, reference handbooks, flight checklists, logbooks and weather information in a pilot's flight bag. The electronic flight bags (EFBs) replace conventional flight bags full of paper materials that contains an average of 12,000 sheets of paper per pilot, and as a first for major network carriers, provide pilots with paperless aeronautical navigational charts through an iPad app. The green benefits of moving to EFBs include reductions in, paper use, printing, and fuel consumption. Distribution of the iPads began in early August 2011, and all pilots received them by the years end.[66]

On November 7, 2011, United Airlines flew the world's first commercial aviation flight on a microbially derived biofuel using Solajet™, Solazyme's algae-derived renewable jet fuel, and fueled with 40 percent Solajet and 60 percent petroleum-derived jet fuel. This was operated by the "Eco-Skies" Boeing 737-800 aircraft on a flight from Houston to Chicago.[67]

On July 12, 2012, United announced an order for 100 Boeing 737 MAX 9s, a new, more fuel efficient version of the Boeing 737 family. These aircraft will be used to replace the less fuel efficient domestic fleet of Boeing 757-200s.[68]

On January 15, 2013, Aviation Partners Boeing (APB) announced that United had placed an order to retrofit its existing Boeing Next Generation 737's Blended Winglets with APB's new Split Scimitar Winglet. The program will consist of retrofitting 737NG's winglets by replacing the aluminum winglet tip cap with a new aerodynamically shaped "Scimitar" winglet tip cap and by adding a new Scimitar tipped Ventral Strake. This modification demonstrated significant aircraft drag reduction over the basic Blended Winglet configuration. The new APB winglet technology will save United more than $250 million per year in jet fuel costs fleet wide.[69]


All United Airlines pilots are represented by the Air Line Pilots Association. A new Joint Collective Bargaining Agreement was ratified by a majority of the United/Continental pilots on December 15, 2012,[70][71] which struck down a scope clause that disallowed Continental from outsourcing the flying of regional jets with 70 or more passenger seats.[72]


UA hubs listed by departures including United Express (September 20, 2013)[73]
Rank Airport Flights
1 Chicago-O'Hare, Illinois 660
2 Houston, Texas 651
3 New York/Newark, New Jersey 431
4 Denver, Colorado 412
5 San Francisco, California 325
6 Washington-Dulles, Virginia 294
7 Cleveland, Ohio 199
8 Los Angeles, California 194
9 Guam 21
10 Tokyo, Japan 18

United Airlines flies to 78 domestic mainline destinations and 108 international destinations in 69 countries across Asia, Americas, Europe, Oceania, and Africa not including cities only served by United Express. The carrier, along with British Airways, Delta Air Lines, Emirates, Etihad Airways, Korean Air, Qantas, Qatar Airways, Singapore Airlines and South African Airways, is one of the few airlines that fly to all six inhabited continents.

Route network

United provides worldwide service to Asia, Australia, Africa and Europe. United operates an extensive domestic route network from its eight domestic hubs and is a leading US carrier to Hawaii. United also operates international hubs in Guam and Tokyo.

In 1988, the bilateral (though not reciprocal) treaty with Japan was amended to allow additional routes between the two countries. United's application to fly from Chicago to Tokyo, a significant gap in its routes previously, was approved.[74] On October 18, 2013, United filed an application with the United States Department of Transportation (USDOT) to fly from San Francisco to Tokyo's Haneda Airport, the airline plans to launch flights in the summer of 2014.[75]

United's international expansion is focused on Asia and Latin America. United is the leading US carrier to the People's Republic of China, with nonstop flights to Beijing and Shanghai, as well as the former British territory of Hong Kong, from its hubs in Chicago, Los Angeles, Newark, San Francisco and Washington, D.C. In September 2007, United was granted a route from San Francisco to Guangzhou (Never launched).[76] On May 20, 2011, the airline was granted service from Los Angeles to Shanghai that launched.[77] The airline will launch flights to Chengdu beginning June 9, 2014 using the Boeing 787 Dreamliner aircraft.[78]

United inaugurated service to Bahrain on April 18, 2010,[79] and Accra, Ghana on June 20, 2010, which was the carrier's first African destination.[80] With this addition, United Airlines provided service to all continents except Antarctica. United's service to Accra was extended to Lagos, Nigeria (the carrier's second African destination) on December 12, 2010,[81] with nonstop service commencing on November 16, 2011, and terminating on December 18, 2011 (Lagos is now served with a non-stop flight from Houston).[82] United later terminated services to Accra altogether on July 3, 2012.[82] United also launched service from Washington D.C. to Doha, Qatar via Dubai on May 1, 2012.[83] United also terminated services to Denmark in September 2012. [82]

Codeshare agreements

In addition to its Star Alliance and United Express partnerships, United codeshares and/or marketing agreements with the following airlines as of January 2012:[84]



United Airlines operates 699 mainline aircraft, with an average age of 13.6 years. As of October 2013, its fleet consists of the following aircraft.[85][86][87][88]

United Airlines Fleet
Aircraft In Service Orders Options Passengers
F B E+ E Total Ref
Airbus A319-100 55 16[89] 8 40 72 120 [90]
8 42 78 128 [91]
Airbus A320-200 97 14[5] 12 36 90 138 [92]
12 42 90 144 [93]
12 42 96 150 [94]
Airbus A350-1000 35[95] 40 TBA
Boeing 737-700 36 12 40 66 118 [96]
12 112 124 [97]
Boeing 737-800 130 20 132 152 [98]
16 48 90 154 [99]
16 144 160 [100]
14 141 155 [101]
Boeing 737-900 12 20 51 96 167 [102]
Boeing 737-900ER 72 61 20 51 96 167 [103]
20 153 173 [104]
Boeing 737 MAX 9[105][106] 100 TBA
Boeing 747-400 24 12 52 70 240 374 [107]
Boeing 757-200 120 24 50 108 182 [108]
16 45 108 169 [109]
28 48 66 142 [110]
12 26 72 110 [111]
Boeing 757-300 21 24 57 132 213 [112]
Boeing 767-300ER 35 6 26 71 80 183 [113]
30 49 135 214 [114]
Boeing 767-400ER 16 39 63 140 242 [115]
Boeing 777-200 19 36 89 223 348 [116]
12 49 92 105 258 [117]
8 40 101 117 266 [118]
Boeing 777-200ER 55 8 40 104 117 269 [119]
50 72 145 267 [120]
Boeing 787-8 7 14 35 36 70 113 219 [121]
Boeing 787-9 24 TBA
Boeing 787-10 20[122] TBA
Total 699 284 75

Fleet history

United Airlines Fleet History[123]
Aircraft Year retired Replacement Notes
Boeing 80AB 1934 Launch customer
Boeing 40A 1937 Launch customer[124]
Boeing 247 1942 Launch customer, all 59 of the base model were built for United[125]
Ford Tri-Motor
https://www.united.com/page/article/0,,1408,00.html <<<<-- broken link Single seat biplane used to carry US Air Mail (CAM 5) by predecessor Varney Air Lines.
Douglas DC-3
Boeing 377 1954
Douglas DC-7 1964
Convair 340 1968
Vickers Viscount 1969 Boeing 727 & 737 Former Capital Airlines aircraft. Only mainline turboprop aircraft type ever operated by United.
Douglas DC-6 1970
Sud Aviation Caravelle 1970 Boeing 727 & 737 Only U.S. operator of this French-manufactured intermediate range twinjet
Lockheed L-1011 TriStar[126] 1989 McDonnell Douglas DC-10 Purchased from Pan Am; Sold to Delta
Boeing 720 1976 Boeing 727 Launch Customer.
Douglas DC-8 1992 Boeing 757–200 Largest DC-8 operator.
Fleet included stretched DC-8 "Super 60" series and re-engined "Super 70" series aircraft.
United accomplished the re-engining of its Super DC-8 aircraft in-house via its maintenance dept.
Boeing 727–100 1993 Boeing 737–500 Launch customer
Boeing 747SP 1995 Boeing 747-400 Purchased from Pan Am
Boeing 747–100 1999 Boeing 777-200/200ER
McDonnell Douglas DC-10 2001 Boeing 777-200/200ER Launch Customer. Fleet included DC-10-10 and larger, longer range DC-10-30 aircraft.
Boeing 747–200 2000 Boeing 747-400
Boeing 727–200 2001 Airbus A320 family
Boeing 737–200 2001 Airbus A320 family Launch customer
Boeing 737–300 2009 Boeing 737-900ER Several sold to S7 Siberia Airlines.
Boeing 737–500[127] 2009, 2013 Boeing 737-900ER
Boeing 767-200ER[128] 2005, 2013 Boeing 787-8 Dreamliner Some sold to UTair Aviation

United had previously retired its entire Boeing 737 and Boeing 767-200 fleet; however, the airline reacquired Boeing 737 and 767-200ER aircraft as a result of its merger with Continental Airlines.

On April 2, 2008, United Airlines temporarily withdrew its entire fleet of Boeing 777 aircraft until functional testing of the fire suppression system could be completed. The move was the latest in a series of temporary groundings by U.S. airlines in late March 2008 following a Federal Aviation Administration (FAA) review of compliance with airworthiness directives.[129] United has expressed interest in becoming the sole GoldCare maintenance, repair, and overhaul provider for the Boeing 787.[130]

On June 3, 2009, United announced they had submitted proposals to both Boeing and Airbus for an order of up to 150 new aircraft.[131]

In December 2009, United announced it would split a 50-aircraft order between upcoming Airbus A350 and Boeing 787 Dreamliner aircraft.[132]

United received its first Boeing 787 aircraft on September 22, 2012, becoming the first U.S. carrier to do so.[133] The airline has announced plans to place the Boeing 787 into scheduled passenger service effective November 4, 2012, on U.S. domestic routes from Houston (IAH) to Chicago (ORD), New York Newark (EWR),Washington-Dulles (IAD) and San Francisco (SFO) prior to operating the Dreamliner in scheduled international service. The Dreamliner battery debacleBoeing_787_Dreamliner_battery_problems caused the 787 airliner to be grounded for four months until June 10.[134] Meanwhile, its 46 777 aircraft are undergoing major overhaul and retrofit at SFO.[135]


United claims to be the only mainline legacy carrier to offer in-flight entertainment on all mainline aircraft. Audio programming is provided by Zune.[136] The entire pre merger United fleet features a program that allows passengers to listen to live radio communications between the cockpit and Air Traffic Control, which can be enabled at the pilot's discretion. Rumor is this feature is being phased out with a new entertainment system. United also partners with various television networks who provide programming for video-equipped aircraft. The most prominent of these programming partners was NBC, which provided branded "NBC on United" programming. This long-standing partnership ended in early 2009, when NBC signed a two-year deal with American Airlines.[137] Despite the loss of this partnership, United's television entertainment continues to include several prime time NBC programs.

United Global First

United Global First is offered on all Boeing 747-400, all three class Boeing 767-300ER, and most three class Boeing 777-200 aircraft. The United Global First Suite is 6.5 ft (2.0 m) long and when reclined it creates a fully flat bed. All seats are equipped with a personal LCD television with Audio-Video-on-Demand (AVOD), an adjustable headrest, an iPod adapter, a US-style 120-volt power outlet, a large tray table, and other things.[138] United launched a new turn-down service which is available on all long-haul international flights.[139]

United BusinessFirst

United BusinessFirst is offered on all Boeing 747, Boeing 767, Boeing 777 and Boeing 787 aircraft, as well as select Boeing 757-200 (transatlantic configuration) aircraft. BusinessFirst passengers check in at separate counters and can use priority security screening where available. In-flight service includes pre-departure beverages, table linens and multi course meals designed by United's Congress of Chefs on international flights.[140] Passengers are also given priority with boarding and baggage handling and access to the United Club and other airline lounges. The longest domestic routes (such as flights between East Coast and Hawaii) utilize BusinessFirst equipped aircraft, however these flights are sold as United First but do not allow for complimentary premier upgrades.

Other domestic routes, especially hub-to-hub service and certain non "United p.s." transcontinental flights regularly see internationally configured aircraft with BusinessFirst (and sometimes GlobalFirst) for operational reasons. While the physical seats and entertainment are the same as on international flights, the service, catering and other amenities are the same as in domestic first class. Unlike routes marketed as "BusinessFirst" and United p.s., these flights are eligible for complimentary premier upgrades it also replaced the old Continental Airlines BusinessFirst.

United p.s.

Main article: United p.s.

United p.s. (short for "Premium Service") is a sub-brand for transcontinental flights between New York JFK and Los Angeles or San Francisco. Utilizing specially configured three class 757-200's, p.s. flights feature angled lie flat seating in United First as well as the older style business class recliners with footrests in United Business, which are generally regarded as being more spacious and comfortable than domestic first class seating. The premium cabins also feature international style catering, on demand entertainment and numerous other upgraded amenities while the main cabin is in an entirely "Economy Plus" configuration with extra legroom, power outlets and wifi access at every seat. United p.s. routes are not eligible for complimentary elite upgrades, although MileagePlus Premier Platinum, 1K, and Global Services members may use regional or systemwide upgrade e-certificates to move from Economy to Business or Business to First, all MileagePlus members can upgrade with miles.

United is currently phasing out this three cabin configuration and replacing it with a two class service with fully flat suites in BusinessFirst (the same equipment as on former Continental aircraft) starting at the end of 2012. The refurbishment will also add upgraded wifi, AVOD and satellite TV at every seat as well as a standard economy section in addition to the current Economy Plus. All 13 p.s. aircraft will be reconfigured by early 2014.[141][142]

United First and United Business (short haul)

United First is offered on all domestically configured United aircraft. When such aircraft are used on international services, the premium cabin is branded as United Business. The cabin features a seat similar to the old international United Business seat, but without the personal reading lamps, entertainment units, or legrests. The seats have a 38 in (96.5 cm) pitch, and passengers receive priority boarding and baggage handling, pre-departure beverages, free meals and separate check-in desks.[143]

United Economy

United Economy is available on all aircraft in United's fleet. All United Economy seats on Boeing 767 and Boeing 777 aircraft feature an adjustable headrest and a personal television at the back of each seat. United Economy's in-flight entertainment system on these aircraft features either nine channels of entertainment on loop on a 5 inches (13 cm) screen, or AVOD with a 7 inches (18 cm) touch screen. On Boeing 747 aircraft, entertainment is provided by mainline TVs above the aisles and on flip down screens above the seats. United serves complimentary meals on international flights between the US, South America, Europe, the South Pacific and Asia. Shortly after takeoff, passengers are served cocktail snacks and free non-alcoholic drinks. Alcoholic drinks are not complimentary for economy passengers on international flights except to/from and within Asia where Beer and Wine are complimentary.[144] On flights with meals, the main meal consists of a salad/appetizer, a choice of hot entrées and dessert. On longer flights, United also offers a light pre-arrival meal.

United Economy Plus

Economy Plus is available on all aircraft in the domestic and international fleet. Economy Plus seats are located in the front of the economy cabin and have up to 6 inches of additional legroom. Economy Plus is available for free to all MileagePlus Elite members. 1K, Platinum and Gold members may select an Economy Plus seat when booking. Silver members can select an Economy Plus seat at check-in. It can also be purchased depending upon availability by other passengers. United kept the "Economy Plus" seating for the combined carrier after the merger.[145]

Frequent flyer services


Main article: MileagePlus

MileagePlus is the frequent flyer program for United Airlines, Copa Airlines and Copa Airlines Colombia.[146]

From its inception until June 29, 2011, United's frequent flier program was known as Mileage Plus. Following United's merger with Continental Airlines, United retained Mileage Plus as the frequent flier program of the new United and, subsequently, renamed the program MileagePlus.

United Club

Main article: United Club

The United Club is the airline lounge associated with United Airlines and United Express carriers. The United Club replaced the former United Red Carpet Club and Continental Airlines Presidents Club prior to the merger with Continental.


Among United's subscriptions that passengers pay an annual fee for:

  • Free bag check annual subscription[147]
  • Economy Plus access annual subscription[147]

Incidents and accidents

1930s NC13304 Flight 6 NC13317[148] NC13323[149] NC13355[150]
1940s Flight 521 Flight 608 Flight 624
1950s Flight 129 Flight 610 Flight 615 Flight 409 Flight 629 Flight 718 Flight 736
1960s Flight 826 Flight 859 Flight 297 Flight 823 Flight 389 Flight 227 Flight 266
1970s Flight 553 Flight 2860 Flight 173
1980s Flight 811 Flight 232
1990s Flight 585 Flight 826
2000s Flight 175 Flight 93

See also




External links

  • ()
  • UAL.com Official website archive
  • Hemispheres inflight magazine
  • United Vacations
  • United Media Services
  • United Continental Merger

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