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Listening Effectively

By Dr. John Kline

Table of Contents
Contents Chapter Page DISCLAIMER . . . . . . . . . . . . . . . . . . . . ii FOREWORD . . . . . . . . . . . . . . . . . . . . . v ABOUT THE AUTHOR . . . . . . . . . . . . . . . . vii PREFACE . . . . . . . . . . . . . . . . . . . . . . ix ACKNOWLEDGMENTS . . . . . . . . . . . . . . . xi 1 THE NEED FOR BETTER LISTENING . . . . . . . 1 2 FALLACIES ABOUT LISTENING . . . . . . . . . . 5 Fallacy #1: Listening Is Not My Problem! . . . . . 5 Fallacy #2: Listening and Hearing Are the Same . . . . . . . . . . . . . . . . . . . . 6 Fallacy #3: Good Readers Are Good Listeners . . . . . . . . . . . . . . . . . . . . 7 Fallacy #4: Smarter People Are Better Listeners . . . . . . . . . . . . . . . . . . . . 9 Fallacy #5: Listening Improves with Age . . . . . . . . . . . . . . . . . . . . . . . 10 Fallacy #6: Listening Skills Are Difficult to Learn . . . . . . . . . . . . . . . . . . . . . 13 3 THE PROCESS OF LISTENING . . . . . . . . . . . 15 Receiving . . . . . . . . . . . . . . . . . . . . . 16 Attending . . . . . . . . . . . . . . . . . . . . . 18 Understanding . . . . . . . . . . . . . . . . . . 20 Responding . . . . . . . . . . . . . . . . . . . . 25 Remembering . . . . . . . . . . . . . . . . . . . 26 4 TYPES OF LISTENING . . . . . . . . . . . . . . . 29 Informative Listening . . . . . . . . . . . . . . . 30 Relationship Listening . . . . . . . . . . . . . . 32 Appreciative Listening . . . . . . . . . . . . . . 34 Critical Listening . . . . . . . . . . . . . . . . . 38 Discriminative Listening . . . . . . . . . . . . . 42 5 HOW TO BE AN EFFECTIVE LISTENER . . . . . . 45 What You Think about Listening . . . . . . . . . 45 What You Feel about Listening . . . . . . . . . . 50 What You Do about Listening . . . . . . . . . . 54 Illustrations Figure 1 The Listening Process . . . . . . . . . . . . . . . . 16 iv

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Book Id: WPLBN0002169954
Format Type: Default
File Size: 15.60 mb
Reproduction Date: 10/10/2012


Title: Listening Effectively  
Author: Dr. John Kline
Volume:
Language: English
Subject: Non Fiction, Social Sciences, Reference
Collection: Authors Community
Subcollection: Psychology
Historic
Publication Date:
Publisher: Air University Press
Member Page: Air University Press
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